Shipping Policy
U.S. Domestic Orders
We offer UPS Ground standard shipping (1-7 business day transit time).
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International Orders
We are are currently not accepting international orders on our website. We apologize for the inconvenience.
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Order Processing Time
Please allow up to 7 business days for us to process your order. All orders processed after 3pm EST will be considered next business day orders. Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm EST will continue processing on the following business day.
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Pre-Orders Processing Time
Please allow up to 3 weeks processing time for all pre-orders. If for any reason we are unable to fulfill your order within 3 weeks we will notify you.
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USPS Carrier
​Beauty Be Natural Co. uses the United States Postal Service (USPS) to ship 99% of our orders. USPS Priority packages will be insured however USPS First Class package will not be insured. Shipping orders uninsured is very common and totally safe, plus it helps us keep shipping costs low. The only drawback is that claims cannot be filed for uninsured orders through USPS.
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Incorrect Shipping Information
If a package is returned to Beauty Be Natural Co. LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Beauty Be Natural Co. is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
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Once an order has been submitted, no edits or cancellations can be made.
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No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
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Lost or Stolen Packages
Beauty Be Natural Co. LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Beauty Be Natural Co. LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
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It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
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Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please submit your claim to beautybenaturalco@gmail.com all claims must include photos of the damages and necessary information to support your claim and we will be happy to assist you.
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Beauty Be Natural Co. reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
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All missing & damaged claims must be submitted within 5 days, along with photo evidence (highly suggested) in order to ensure proper resolution.
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Items Not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. We will send out all available items and provide a store credit for the items that are currently unavailable.