Frequently Asked Questions.

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Shipping

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How long will it take to receive my products?

Please allow up to 7 business days for us to process your order. All orders processed after 3pm EST will be considered next business day orders. Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm EST will continue processing on the following business day. Orders are shipped based on place in the order queue.

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How long will it take to receive my pre-order products?

​Please allow up to 3 weeks processing time for all pre-orders. If for any reason we are unable to fulfill your order within 3 weeks we will notify you.

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Do you ship internationally?

We currently do not ship internationally.

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Products 

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What is the shelf life of your products?

All oils 1 - 2yrs all other products 9 months. Shelf life can be shortened or lengthened depending on the storage conditions. Please keep products away from direct sunlight and store in a cool dry location. 
 

Are your products 100% all natural? 

Most of our products do contain preservatives to prevent the growth of mold and bacteria as well as both natural and synthetic fragrances. However we do offer products that are 100% All Natural-Vegan Products which do not contain any preservatives or added fragrances.

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Do you use preservatives in all your products?

Most of our products do contain preservatives to prevent the growth of mold and bacteria as well as both natural and synthetic fragrances. However we do offer products that are 100% All Natural-Vegan Products which do not contain any preservatives or added fragrances.

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Do you offer 100% All Natural - Vegan Products?

Yes ​ checkout our  100% All Natural-Vegan Products. 

 

Why are some products discontinued?

Products are discontinued due to the following reasons:
 

• The raw materials have been discontinued by the manufacturer or distributor and we were unable to source a similarly priced replacement of equal quality.

 

• It is no longer cost effective to manufacture at existing retail rates due to increases in supplier pricing or shipping costs.

 

• The product failed to meet sales expectations.

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How do I use the pumps/pumps aren't working?

To dispense product from a pump, be sure that the neck is tight then turn the pump counterclockwise until it pops up. Most products require 10-20 pumps before the product dispenses.

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Why isn't my jar/bottle filled to the rim?

Most cosmetic containers have a 1 oz. overflow capacity so expect .5" - 1" of space between the fill level and the top of your container. Our stiff products may shift in their containers creating an air pocket. The presence of an air pocket is not an indication that your jar was underfilled. Our containers are auto-filled by fluid volume or net weight to the capacity listed on the label.

 

Why is this product lighter/darker than the last one I received?

We do not use artificial dyes or colors in our products. Our products are colored/tinted by the natural herbs and oils we use which may vary from season to season and batch to batch.

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Why is this product slightly thinner/thicker than the last one I received?

Beauty Be Natural hair products are made fresh using natural oils, butters and emulsifiers so slight differences in texture from batch to batch may occur. This will not affect performance. A thinner batch will thicken over time as is the nature of certain emulsion systems.